POLICY
Salon Policies
Appointments
Appointments are recommended, and walk-ins are always welcome based on availability.
Please arrive 5–10 minutes early to allow enough time for check-in and help ensure a relaxing experience.
Late Arrivals
Guests arriving more than 15 minutes late may need to shorten, reschedule, or forfeit their appointment to avoid delaying other guests.
Please note that separate late-arrival terms apply to lash appointments, as outlined in the Lash Services Policy below.
Cancellations & No-Shows
We kindly request at least 24 hours’ notice for all cancellations or appointment changes.
Repeated late cancellations or no-shows may result in limitations on future bookings.
Additional cancellation and no-show terms apply to lash appointments, as outlined below.
Children
For the safety and comfort of all guests, children who are not receiving services must remain under adult supervision at all times.
Personal Belongings
Please keep all personal belongings and valuables with you during your visit.
BLANC Nails & Spa is not responsible for lost, stolen, or damaged personal belongings.
Nail Art & Design
We are happy to recreate inspiration photos whenever possible. However, nail art is customized by each technician, and exact duplication cannot be guaranteed.
Service Satisfaction
Your satisfaction is our priority. If you have any concerns, please let us know before leaving the salon whenever possible.
Complimentary adjustments are available within 3 days for workmanship-related issues only.
This guarantee does not cover normal wear, accidental damage, improper aftercare, or a change of mind.
Health & Safety
Please inform your technician of any allergies, sensitivities, or medical conditions before your service begins.
We reserve the right to modify or decline any service that may compromise the health or safety of our guests or staff.
Services cannot be performed on guests with contagious conditions, open wounds, infections, or other conditions that may pose a health risk.
All tools are cleaned, disinfected, and sanitized in accordance with Utah State Board regulations.
Pricing
Prices are subject to change without notice.
Additional charges may apply for extra length, specialty shapes, intricate nail art, repairs, removals, or services requiring additional time or product.
Refund Policy
Due to the nature of our services, all completed services, opened or used retail products, and gift card purchases are non-refundable.
If you experience a workmanship-related issue, we are happy to provide a complimentary adjustment within our 3-Day Service Guarantee.
Payment
Payment is due upon completion of services.
We accept cash and all major credit and debit cards.
Right to Refuse Service
BLANC Nails & Spa reserves the right to refuse or discontinue service to anyone displaying inappropriate, abusive, threatening, or unsafe behavior, or when a requested service cannot be performed safely or professionally.
Respectful Environment
We are committed to providing a welcoming, relaxing, and respectful environment for every guest.
We kindly ask all guests to treat our team and fellow clients with courtesy and respect.
Lash Services Policy
Booking Requirements
A valid card must be kept on file to book a lash appointment.
Cancellations & Rescheduling
At least 24 hours’ notice is required to cancel or reschedule a lash appointment.
Cancellations or appointment changes made with less than 24 hours’ notice will be subject to a cancellation fee.
Late Arrivals
Guests arriving 15 minutes or more late may have their lash appointment automatically canceled.
No-Shows & No-Calls
No-show or no-call appointments will be charged 100% of the scheduled service price to the card on file.
Lash Fills
Lash fill appointments are available within 2–3 weeks of the previous service.
Appointments scheduled 4 weeks or more after the previous service will be considered and charged as a full set.
Foreign Fills
Foreign fills, including lash work performed by another artist, are subject to an additional $20 fee.
3-Day Fix Guarantee
Complimentary workmanship-related fixes are available within 3 days of the original lash service.
Please contact us within 72 hours of your appointment.
Allergic Reactions
In the event of an allergic reaction, complimentary lash removal will be provided.
Completed lash services are non-refundable.
By receiving services at BLANC Nails & Spa, guests acknowledge and agree to the salon policies listed above.
Thank you for choosing BLANC Nails & Spa. We appreciate your trust and look forward to providing you with an exceptional salon experience.